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Frequently Asked Questions

Are your pieces authentic?

Every piece is examined and verified by our specialists before it is offered. Each is genuine beyond question — guaranteed, or your money returned in full. We are an independent reseller and are not affiliated with, or authorised by, any brand shown.

How does private sourcing work?

Tell our private-client team what you are chasing — a sold-out colourway, a discontinued piece, a waitlisted Birkin. We source it through our global network, share real photographs and updates, and confirm every detail with you before a penny is spent.

How long does delivery take?

In-vault pieces are dispatched within one to two working days: next-day across the UK, and worldwide on request. Sourced-to-order pieces vary by rarity — your advisor will give you a clear timeline before you commit.

Can I return a piece?

Yes. If a piece is not right, you may return it within 14 days in its original, unworn condition with all packaging and enclosures. See Shipping & Returns for the full detail.

Which payment methods do you accept?

All major cards and bank transfer. For higher-value acquisitions a private-client advisor will confirm your order and arrange payment personally.

Do you buy pieces?

We do. If you have a rare piece to sell, contact us with details and photographs and we will make a discreet offer.